Return Policy
At Curvysense.com, we want you to feel confident with every purchase. If something isn’t quite right, we offer a simple return process to make things easy.
We accept returns within 21 days of the purchase date for items that are unworn, unwashed, undamaged, unaltered, and have all original tags securely attached. All returns must be postmarked within 21 days of the original purchase date.
Once your return is received and inspected to ensure it meets these conditions, it will be approved for a store credit, which can be used on any future purchase at Curvysense.com. Please note that original shipping fees are non-refundable.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned:
- Swimsuits
- Bodysuits
- Intimates
In addition, sale and clearance items are final sale and cannot be returned.
Please note: Any item priced ending in $.99 is considered final sale and is not eligible for return or store credit.
To return your item(s) by mail, please follow the directions below.
- TELL US ABOUT YOUR RETURN
-
- Please CLICK HERE to start your return. Once your item(s) are approved for return, please proceed to step 2.
- PREPARE YOUR RETURN PACKAGE
-
- Securely pack the item(s) and the return form in a box, bag or envelope of your choice.
- Address the package to the address below.
CURVY SENSE RETURNS
2042 GARFIELD AVE
COMMERCE, CA 90040
- SHIPPING
-
- Attach your mailing label to the package.
- Affix your mailing label and mail your package to us.
- PROCESSING
-
- Please allow an additional 5 - 7 business days after we receive your package to process your return.
- All refunds will be issued as a store credit.
- Original shipping costs are not reimbursed.
Curvy Sense only issues refunds in-store credit, and please refer to the policy above. If you paid for your item(s) with Afterpay or Zip Pay, you need to continue your payments on your Afterpay or Zip Pay account for the purchase. When we receive your return, we will issue you store credit (gift card) for the amount of the returned item(s).
All items ending in $.99, swimwear, bodysuits intimates, footwear and all items in the sale and/or clearance section are considered final sale, non-returnable and cannot be returned for store credit.
If you receive a damaged, defective, or the wrong item(s), please call us toll-free at 877-207-0034, International 1-323-526-4444 (9am-5pm PST, Mon-Fri) within 5 days of the delivery date. Once, we approve the return or exchange of the damaged, defective, or the wrong item(s), we will provide you with a pre-paid trackable shipping label via email. After we receive the item(s), we will send you out the replacement item or offer you a store credit.
Shipments(orders) that are refused or unclaimed by the customer at the time of delivery or returned due to a non-deliverable address will be restocked and you will be issued store credit in the form of a gift card excluding the initial shipping charge.
Curvy Sense does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the shipping address information provided is incorrect at the time of purchase.
An order may be returned to sender for one of the following reasons:
- The order is refused by the customer at time of delivery
- An address is invalid or there is missing information
- The carrier is unable to deliver your package
We do not offer exchanges. You are welcome to return your item(s) for store credit.
We reserve the right to solely define and limit, refuse, and reject returns from customers at any time due to
- An irregular or excessive history of lost or missing orders
- Potential fraudulent or criminal activity