Returns are simple at Curvysense.com. If you like to return your item(s) for any reason just fill out the return form that comes along with your order and return your purchase to us. You don't have to call us for approval, no questions asked, just send it back. After we receive your return, we will issue you a refund in store credit of your returned item(s).
We accept returns within fourteen (14) days of the delivery date for item(s) in new condition. Return item(s) must not be worn, damaged, washed, or altered in any way. All original tags must be attached. Curvysense.com will not accept any returns postmarked after fourteen (14) days of the delivery date. Original shipping fees will not be refunded.
To return your purchase, please follow the instructions in "RETURNS BY MAIL" tab.
Your first order is your own personal fitting room. If your clothing doesn't fit or you don't like it for any reason, you can return your item(s) back to us within 14 days of the delivery date. We will reimburse you up to a maximum amount of $5.95 for postage. Please follow the instructions. in "RETURN BY MAIL" tab. Once we receive your return, we will issue you a refund in store credit for your item(s) and an additional $5.95 shipping credit.
To return your item(s) by mail, please follow the directions below.
1. TELL US ABOUT YOUR RETURN
- Fill out the RETURN FORM that was included in your original package. If you do not have a RETURN FORM, please download it here.
- Sale items, clearance items, flash deals, underwear, lingerie, swimwear, earrings, cosmetics and gift cards are all final sale items and cannot be returned.
2. PREPARE YOUR RETURN PACKAGE
- Securely pack the item(s) and the return form in a box, bag or envelope of your choice.
- Address the package to the address below.
CURVY SENSE RETURNS
5578 Bandini Blvd
Bell, CA 90201
- Purchase a trackable mailing label from your preferred shipping service. The customer is responsible for the return shipping label.
- Affix your mailing label and mail your package to us.
- Please allow 1-2 weeks (USA and Canada) from the return ship date for your return to be processed
- All refunds will be issued as store credit.
- Original shipping postage will not be reimbursed
- Return shipping postage will not be reimbursed, unless this is your first order, which we will reimburse you up to a maximum amount of $5.95.
Sale items, clearance items, flash deals, underwear, lingerie, swimwear, earrings, cosmetic and gift cards are all final sale items and cannot be returned.
If you receive a damaged, defective, or the wrong item(s), please call us toll-free at 877-207-0034, International 1-323-526-4444 (9am-5pm PST, Mon-Fri) within 14 days from the ship date.
Once, we approve the return or exchange of the damaged, defective, or the wrong item(s), we will provide you with a pre-paid trackable shipping label via email. After we receive the item(s), we will send you out the replacement item or provide you with a store credit.
A restocking fee of 10% will be assessed on orders that are refused or unclaimed by the customer at the time of delivery or returned due to a not-deliverable address. The original shipping will not be refunded.