Plus Size Vlogger Sarah Rae Reviews Curvy Sense

I purchased 2 shirts through Instagram. One was cute and fit well, the other was super small. I contacted customer service immediately for a refund/credit based on store’s policy. That was over 3 weeks ago. There is an automated message that says “the seller will review your request and should respond via email within 2 business days”. I am still waiting for seller to review request and respond. Do better with your customer service. If you don’t accept returns, just say so up front. Not happy with the customer service. Would give 2 1/2 stars if I could.

I ordered a number of items last year that I was super pleased with. I placed an order for several items this year that were a terrible let down. One dress was supposed to be a 3 x and I couldn’t even get it over my shoulders. I don’t have a big cheat at all and there was no way I could wear this. Sooooo disappointed. I will no longer shop at curvey sense

Good morning,
Loving a few items on your site. Are you Canadian? Not sure what size or color I want so I will need to make returns. Are returns free? how does it work? thank you

Returns are so difficult, you have to get your own shipping label and pay for it they wont reimburse you for it where most sites give free shipping on returns. Not only that you can’t be refunded you get a store credit only. So now this cost me an extra $13 on top of what I already spent and am forced to buy items that I do not want. Never will I recommend or shop here again!

I used to be on your email list, for several months, then suddenly was taken OFF your email list. I have sent repeated requests to be put back on but then I guess if I don’t buy anything in a certain amount of time, I don’t get to be on the email list now do I? How inconsiderate of you, frankly. I guess in today’s difficult economic times, you can quite obviously afford to pick and choose who you want to have as customers.